We want you to feel confident enrolling in a Beyond the Badge Leadership program. The policy below explains when refunds are available and how to request one.
7-Day Refund Window
You may request a full refund within seven (7) days of your purchase, provided that you have completed less than 10% of the course content at the time of the request. Course progress is measured by lesson, workbook, and assessment completion as recorded on the platform.
Non-Refundable Situations
Refunds are not available when any of the following apply:
- More than 7 days have passed since the purchase date.
- You have completed 10% or more of the course content.
- A certificate of completion has been issued for the program.
- Substantial course materials, downloads, or assessments have been consumed.
Department & Group Purchases
Refund requests for department, agency, or group purchases are reviewed individually. We will work with the authorized administrator on a fair resolution based on the number of seats activated, progress completed across the cohort, and the circumstances of the request.
How to Request a Refund
Email support@commandgridhq.com from the address associated with your enrollment and include:
- The full name on the account.
- The program you enrolled in.
- The order or receipt reference if available.
- A brief reason for the request.
Processing
Approved refunds are issued to the original payment method within 5–10 business days. Once a refund is processed, access to the corresponding program is revoked.
Questions
For any questions about this policy, contact us at support@commandgridhq.com.